Groups allow you to assign tickets to multiple technicians at once. When creating a group, provide a name (a description is optional), add technicians, and optionally assign the group to a department. Groups associated with a department appear as options when you click Assigned To on a ticket.
The Building Management page is where you create buildings or import them from your SIS. Buildings with a SIS code can be automatically tagged to tickets created via email. Buildings—with or without a code—are available in the portal form and can be used to filter ticket views and reports.
Labels are internal tags that categorize tickets. Create and edit labels in the Label Management page. End users cannot see labels. Labels help technicians visually categorize tickets and can also be used as filters in Ticket Views and Reports. Like groups, labels can be assigned to departments to keep things organized.