¶ Reporting & Settings
¶ Ticket reports
Generate reports by navigating to Reports → Ticket Report. Use the same builder as the Ticket View creator to apply filter options. Reports can be run inside TDT‑Helpdesk (showing relevant tickets with hyperlinks) or exported as a CSV file.
¶ Ticket report dashboard
The Ticket Report Dashboard is a beta feature that automatically generates four graphs based on selected reporting criteria. Each technician has a personal dashboard, so changes made by one user do not affect others.
If you have ideas for useful graphs, contact support to request additional dashboard features
¶ Technician settings
Click your name in the top right corner of TDT‑Helpdesk to open My Settings. These settings apply only to the currently logged‑in technician. Options include:
- Setting an email signature.
- Choosing which results (TDT‑Helpdesk or SIS) appear by default in People Search.
- Opting out of notification emails for replies you send.
- Selecting which ticket information appears on the Ticket List page.