Welcome to the TDT-Helpdesk section of the wiki. This section covers Learn21's TDT-Helpdesk ticketing system, used to submit, track, and manage support tickets, configure helpdesk settings, and organize departments, technicians, and communication with end users. Use the links below to find the page you need.
- System Settings - Configure global helpdesk settings, mail deliverability, and the end-user support portal.
- Roles & Permissions - Define user roles and assign the right permissions for technicians in TDT-Helpdesk.
- Notifications - Manage the notification templates and alerts that are sent for ticket activity.
- Groups, Buildings & Labels - Organize technicians and tickets using groups, buildings, and labels.
- Departments & Mailboxes - Set up departments and connect email mailboxes so tickets are routed to the right team.
- Portal Management - Create and manage the web forms end users fill out to submit a ticket.
- Tickets - View, create, and manage helpdesk tickets, including replying to requesters, merging tickets, building ticket views, and tracking tasks.
- People & Contacts - Search for people and view detailed contact information for students, staff, and other end users.
- Attachment Management - Upload and manage where file attachments are stored in TDT-Helpdesk.
- Reporting & Settings - Generate ticket reports and configure your personal technician settings.